Refund and Returns Policy
Our refund and returns policy are:
You must notify us within 24hrs of receiving the item via email that you have received the wrong products. Please note not all items are qualified for return.
We will refund your purchase, once all the other criteria that are listed below are met.
Before shipping the item back to us, you must first contact us, where we will request you to send us photos of the products and a copy of the receipt. If it is our fault, we will pay the shipping cost, if it is not, then you are responsible for all shipping costs. The item must be unused, unaltered, not soiled etc. Basically, it must be in the same condition that you received it.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will refund your credit card.
Only regular priced items may be refunded. Sale and clearance items wigs & toppers will not be refunded but can be exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same or similar item, send us an email with your request.
There is a 20% restocking charge for any returned item that cannot be exchanged. You will be responsible for the shipping costs to return the item.
Please be aware that the posted shipping flat rate is based on 0.45359 Kg or 1 pound. If your order weight is more, it will be an additional cost.
WE WILL DELIVER FOR FREE IF YOUR ADDRESS IS IN BRAMPTON & MISSISSAUGA ONTARIO, JUST CHOOSE “LOCAL PICKUP” AT CHECKOUT MINIMUM PURCHASE $30