Refund and Returns Policy
Thank you for choosing The Wig and Hair Source as your trusted provider of Wigs and Hairpieces. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 14 days from date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
Items Eligible for Refund/Return/Exchange
While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:
Products with Expiration Dates: Items with a limited shelf life or an expiration date.
Hygiene-Sensitive Products: Items that come into direct contact with the body, such as earrings, wigs or makeup.
Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.
Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.
Only regular priced items may be refunded. Sale and clearance items will not be refunded
We will refund your purchase, once all the criteria that are listed below are met:
Before shipping the item back to us, you must first contact us, where we will request you to send us photos of the products and a copy of the receipt. If it is our fault, we will pay the shipping cost, if it is not, then you are responsible for all shipping costs. The item must be unused, unaltered, not soiled etc. Basically, it must be in the same condition that you received it.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will refund your credit card.
Shipping returns
You will be responsible for the shipping costs to return the item. There is a 20% restocking charge.
Please be aware that the posted shipping flat rate is based on 0.45359 Kg or 1 pound. If your order weight is more, the charge will adjust accordingly.
IF YOUR ADDRESS IS IN BRAMPTON OR MISSISSAUGA ONTARIO DELIVERY IS FREE, BUT ONLY IF ORDER EXCEEDS 100 DOLLARS IF LESS THAN 100 DOLLARS BUT IS 30 DOLLARS OR MORE IT WILL COST 10 DOLLARS . JUST CHOOSE “LOCAL DELIVERY” AT CHECKOUT.